Customer Support - Outdoor LED Signs
Congratulations on your purchase of a Stewart Outdoor LED sign. With proper use, you can expect to enjoy your Stewart sign for many years into the future. Read our lifetime warranty for LED signs.

On this page:
Communication Methods
Electrical Requirements
Software & Hardware Requirements
Installation
Software
Graphics & Animation

Click here to download your Stewart Signs Owner's Manual. (Requires Acrobat Reader)

Telephone Modem
Attaching my phone cable at sign base

Network connection (PC to Network to Sign via CAT5E Cable)
Attaching my CAT5E cable at sign base
Programming an IP address for the Lantronix
Installing a Lantronix MSS-485 serial in-line surge protector

Wireless Network connection (Wireless Network Bridge)
Programming my Wireless Network Bridge for use with an Ethernet Connection

Direct Connect (PC to Sign via CAT5E Cable)
Attaching the CAT5E cable to my sign base
Installing the USB44T signal converter box

Wireless Direct Connect (PC to Sign via Premier Wireless RF Modem)
Programming the Premier RF modem for use as a DB9 serial connection

Laptop Connect (Laptop to Sign via Serial Cable in weatherproof box)
Installing the base mounted weatherproof box provided by JMS

Miscellaneous FAQs
Adjusting the sign's internal temperature probe
Replacing the HX1 & HX1+ Motherboard CPU (Signs manufactured after 2003)
Programming my sign from more than 1 PC (Signs connected to Network ONLY)
Replacing the internal cable that connects a double sided LED sign
Fabricating an Ethernet patch cable (RJ45 Male/Male)

Your computer can connect to your Stewart LED sign in a variety of ways. Select one of the communication methods below for technical details on setting up communication to your sign. (Requires Acrobat Reader)

For explanations of all available communication options, download our Wired Communication Methods or Wireless Communication Methods documents (PDF format).

A typical double sided Outdoor LED sign with ID cabinet requires three electrical circuits.
One is for the identification cabinet and two are for the LED cabinets (1 per side).
Below are the electrical requirements for each segment of your sign.

LED Display Cabinets

Identification Cabinet
One circuit is needed for the identification cabinet.

ID WidthID HeightAmpsVolts# of Ballasts
6'5"2'6"5.12120v1
6'5"3'5.12120v1
6'5"3'6"5.12120v1
6'5"4'5.12120v1
8'3"2'6"5.12120v1
8'3"3'5.12120v1
8'3"3'6"5.12120v1
8'3"4'5.12120v1
8'3"6'5.40120v1
10'2'6"7.68120v3
10'3'7.80120v1
10'3'6"7.80120v1
10'4'7.80120v1
10'6'7.80120v1
12'2'6"7.80120v2
12'3'7.80120v2
12'3'6"7.80120v2
12'4'10.38120v2
12'6'10.38120v2

The computer that controls your Stewart LED sign must meet the following minimum requirements:
Operating SystemWindows 98 SE, NT, 2000, or XP
Processor266MHz or faster Pentium III or compatible
Hard Drive130MB free space (300MB for full install)
Memory256MB or higher
Data Feed Modem - 56K Modem required
RS485 Direct Connect - Serial or USB required
10/100 Network Card - Required fornetwork connection

Daystar Installation Instructions
A step-by-step guide to installing your new LED sign, standard mounting only. (Requires Acrobat Reader)

Wall Mount Daystar Installation Instructions
A step-by-step guide to installing your new LED sign, wall mount only. (Requires Acrobat Reader)

Complay Tutorials
Our interactive tutorials teach you every aspect of installing, configuring and using the Complay software for your Outdoor LED Sign. (Requires Flash Player)

Full Complay3 Manual
Download the entire manual for Complay3. (Requires Acrobat Reader)

Download LED Graphics
Visit our LED Graphics Library to download images and videos for your LED sign.

Creating Video for your LED Sign
General instructions on how to create your own videos for display on your LED sign. (Requires Acrobat Reader)

Creating Graphics for your LED Sign
General instructions on how to create your own still graphics for display on your LED sign. (Requires Acrobat Reader)

Optimizing Images and Video for your LED Sign
An explanation on how LED displays work and how to get the most from your images and videos. (Requires Acrobat Reader)