We have all come to expect that contacting technical support for any reason is going to be a headache, but it doesn't have to be. We have an outstanding group of folks that make up our Technical Support Team. We also stand behind our product and offer the best warranty in the industry.
Now, while we hope you never need to find this out first hand, we want you to be assured that should something come up, we'll be right there with you working to solve the issue as quickly as possible. We know that your sign is a great asset that needs prompt attention.
We were recently in contact with Ed DeLoach, a church member that coordinated the sign project at First Baptist Church in Gun Barrel City, TX. While assessing the situation it was determined that the best course of action would be to send a technician onsite to handle the necessary repair. The service that the church and its representatives received was very much appreciated, not just because their sign was once again functioning properly, but because the manner in which the technician handled the entire services call.
"He was very courteous and helpful working with and aiding our Administrative Assistant, Ms. Rhonda Jones, in checking out the sign and software," Mr. DeLoach explained. He further expressed that, "The technician was probably one of the most knowledgeable and efficient people that I have ever observed upgrading and checking out a piece of electronic equipment." With Mr. DeLoach's more than 25 years of experience running an electronic equipment business, this statement was not made lightly.
The technician was probably one of the most knowledgeable and efficient people that I have ever observed upgrading and checking out a piece of electronic equipment.
With so much to worry about these days, a little piece of mind goes a long way. We offer that from the first artistic rendering and proposal until long after the sign's installation.