Contact Support

If you have a basic question about your sign, please submit the form below. For other immediate requests including freight damage, please contact us on our support line.

Business hours are Monday through Friday, 8:00am to 5:00pm Eastern time. Offices are closed for all major holidays.

Submit a Ticket

NOTICE: We are monitoring an ongoing issue with security updates at our users’ locations. This issue may affect large and high-security networks at organizations such as schools. The issue prevents a new playlist or message from being sent to the sign, even though the sign shows as ‘Online’. In most cases, the user’s internal DNS server is not allowing the sign to access files from We are currently investigating a system-wide solution. In the meantime, we recommend checking your internal network security to allow access to More information regarding network requirements can be found at
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Make a Phone Request


What can you expect from us?

All requests for product assistance will enter our Technical Support Ticketing System. This system has been developed to optimize your time and provides for an efficient manner to address your requests.

The support team will correspond with you through email to begin the process of troubleshooting your issue. Please make sure to check your Inbox, Spam and Junkmail folders for their responses. Should a scheduled phone appointment be needed, the support technician will work with you to choose a date and time for this appointment.