Contact Support

To open a new request for issues or questions regarding your sign, please submit a ticket.
A technician will answer your question through email or via the phone.

If you are having issues logging into or using the SignCommand.com software, please log in using the following link: https://prod.signcommand.com
You may also want to perform a hard refresh of your browser while on the SignCommand application website. This is usually Ctrl+F5 for Windows, or Cmd+Shift+R for Mac.
Business hours are Monday through Friday, 8:00am to 5:00pm Eastern time. Offices are closed for all major holidays.

Submit a Ticket

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Customer Number

Your customer number is a seven-digit number that can be found on your sign order paperwork or on the white label affixed to the sign. This label is typically found on one end of the sign cabinet.

Customer Number

Ticket Number

Your ticket number is a number assigned to a ticket when it first enters our system. If you have previously reported this issue, the ticket number can be found on all email correspondence with the support technician.

Make a Phone Request

1-855-841-4624

What can you expect from us?

All requests for product assistance will enter our Technical Support Ticketing System. This system has been developed to optimize your time and provides for an efficient manner to address your requests.

The support team will correspond with you through email to begin the process of troubleshooting your issue. Please make sure to check your Inbox, Spam and Junkmail folders for their responses. Should a scheduled phone appointment be needed, the support technician will work with you to choose a date and time for this appointment.