If you have a basic question about your sign, please
submit the form below.
For other immediate requests including freight damage,
please contact us on our support line.
Business hours are Monday through Friday, 8:00am to 5:00pm Eastern time.
Offices are closed for all major holidays.
Submit a Ticket
We are monitoring an ongoing issue with security updates at our users’ locations.
This issue may affect large and high-security networks at organizations such as schools.
The issue prevents a new playlist or message from being sent to the sign, even though the sign shows as ‘Online’.
In most cases, the user’s internal DNS server is not allowing the sign to access files from s3.amazon.com.
We are currently investigating a system-wide solution.
In the meantime, we recommend checking your internal network security to allow access to s3.amazon.com.
More information regarding SignCommand.com network requirements can be found at
Your customer number is a seven-digit number that can be found on your
sign order paperwork or on the white label affixed to the sign.
This label is typically found on one end of the sign cabinet.
Your ticket number is a number assigned
to a ticket when it first enters our system.
If you have previously reported this issue,
the ticket number can be found on all email
correspondence with the support technician.
Make a Phone Request
What can you expect from us?
All requests for product assistance will enter our Technical Support Ticketing System.
This system has been developed to optimize your time and provides for an efficient manner to address your requests.
The support team will correspond with you through email to begin the process of troubleshooting your issue.
Please make sure to check your Inbox, Spam and Junkmail folders for their responses.
Should a scheduled phone appointment be needed, the support technician will work with you to choose a date and time for this appointment.