Submit a Ticket
For Sign Support
To open a new request for issues or questions regarding your sign, please submit a ticket.
A technician will answer your question through email or via the phone.
If you are interested in purchasing a new sign for your organization,
please contact us through the
Quick Quote form.
Business hours are Monday through Friday, 8:00am to 5:00pm Eastern time.
Offices are closed for all major holidays.
We are monitoring an ongoing issue with security updates at our users’ locations.
This issue may affect large and high-security networks at organizations such as schools.
The issue prevents a new playlist or message from being sent to the sign, even though the sign shows as ‘Online’.
In most cases, the user’s internal DNS server is not allowing the sign to access files from s3.amazon.com.
We are currently investigating a system-wide solution.
In the meantime, we recommend checking your internal network security to allow access to s3.amazon.com.
More information regarding SignCommand.com network requirements can be found at