To Whom It May Concern:
We are writing to let you know how much the congregation at Keener Free Will Baptist Church is enjoying our new sign purchased through Stewart Sign Company. The sign is beautiful and exactly what was promised by Stewart's "Senior Church Sign Consultant". Our investigative journey began in May 2011 and we were able to gain consensus of our Church membership in late August to order the sign. It arrived in early October and we had it in place for our worship services on the morning of October 9, 2011. What a blessing!
When we began the process, we were so uninformed about the intricacies and technical aspects of professional signage. We considered purchasing a one-sided sign and ended up purchasing a two-sided sign with four rows of changeable lettering, so that with the pre-printed panels in place we have plenty of room to display upcoming events, messages of hope and food for thought. The color scheme for the sign makes it a lovely addition to our church yard.
Our consultant's attention to detail, his customer service skills, and follow-up were invaluable to us. He answered every question with patience and kindness. Everything our consultant said would happen did happen, when it was supposed to happen. When it came time for the shipment of the signage, we had a unique situation and had two members of our congregation pick up the sign at the trucking terminal in Fort Smith on Friday, rather than having the sign delivered to the church the following Monday. When asked about a possible adjustment in shipping costs, our consultant forwarded our request to Customer Support. Customer Support indicated that the shipper would not provide any sort of discount for picking up the sign. However, she wanted to ensure that we were happy with our purchase and has offered us a "gesture of goodwill" by suggesting some pre-printed panels at no charge. We are delighted.
Overall, we are extremely pleased. We did check other companies, compared warranties, products, and pricing, and none compared to your company. Thank you so much for providing us with a mechanism that invites others in our area to worship with us. This lovely lighted beacon, our new church sign, is a beautiful testimony to the faith and willingness of our church membership to spread the word of our Lord Jesus Christ throughout our community.
Steve McLain, Pastor
Keener Free Will Baptist Church