Submit a Ticket

For Sign Support

To open a new request for issues or questions regarding your sign, please submit a ticket. A technician will answer your question through email or via the phone.

If you are interested in purchasing a new sign for your organization, please contact us through the Quick Quote form.

Business hours are Monday through Friday, 8:00am to 5:00pm Eastern time. Offices are closed for all major holidays.
NOTICE: We are monitoring an ongoing issue with security updates at our users’ locations. This issue may affect large and high-security networks at organizations such as schools. The issue prevents a new playlist or message from being sent to the sign, even though the sign shows as ‘Online’. In most cases, the user’s internal DNS server is not allowing the sign to access files from s3.amazon.com. We are currently investigating a system-wide solution. In the meantime, we recommend checking your internal network security to allow access to s3.amazon.com. More information regarding SignCommand.com network requirements can be found at https://www.signcommand.com/technical
(JPG, PNG or PDF file up to 4MB, optional)

Customer Number

Your customer number is a seven-digit number that can be found on your sign order paperwork or on the white label affixed to the sign. This label is typically found on one end of the sign cabinet.

Customer Number

Ticket Number

Your ticket number is a number assigned to a ticket when it first enters our system. If you have previously reported this issue, the ticket number can be found on all email correspondence with the support technician.